Returns
If an item arrives faulty, damaged or different from what you ordered, keep the item and packaging while the issue is assessed. Your non-excludable rights under the Australian Consumer Law are not limited by this policy.
Faulty, damaged or incorrect items
Provide the order number, a clear description of the issue and photographs where helpful. We may request reasonable troubleshooting or further evidence before confirming the appropriate remedy.
Keep the item and packaging
Retain the product, original packaging, accessories and order confirmation. These may be required to assess the issue or arrange a return.
Before sending anything back
Do not send an item to an address without return instructions. An authorised return address, label or next step will be supplied when a return is approved.
Change of mind
Change-of-mind requests are assessed separately from faulty-product claims and are not automatically accepted. Any approved return must follow the supplied instructions.