Information we collect

• Name, contact and delivery details you provide.
• Account, cart, order and transaction records.
• Device, browser, IP address, cookie and security information.
• Messages and evidence supplied for order support.

How we use it

We use information to operate the store, process and deliver orders, prevent fraud, maintain security, provide support, meet record-keeping duties and improve website performance.

Payments & service providers

Payment details may be collected directly by the payment provider shown at checkout. We share only the information reasonably required with hosting, payment, security, analytics and delivery providers that help operate the store.

Cookies & analytics

Cookies support the cart, checkout, account login, preferences, security and performance measurement. Browser controls can restrict cookies, but parts of the store may then stop working correctly.

Retention & security

Records are kept only as long as reasonably required for orders, support, security, accounting and legal obligations. Reasonable technical and organisational safeguards are used, but no online service can guarantee absolute security.

Access, correction & questions

You may request access to or correction of personal information, subject to applicable exceptions. Use the order-support route published on the Contact page and include enough detail for us to identify the relevant record.