{"id":297,"date":"2026-11-07T03:42:29","date_gmt":"2026-11-06T19:42:29","guid":{"rendered":"https:\/\/igetsun.com\/?page_id=297"},"modified":"2026-11-07T07:07:40","modified_gmt":"2026-11-06T20:07:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/igetsun.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>body{margin:0!important;background:#050505!important}main#wp--skip-link--target,main#wp--skip-link--target>.wp-block-group,.wp-block-post-content{margin:0!important;padding:0!important;max-width:none!important;width:100%!important}.wp-block-post-title{display:none!important}.faqx{--lime:#b8ff00;background:#050505;color:#fff;min-height:100vh;font-family:Arial,Helvetica,sans-serif}.faqx *{box-sizing:border-box}.faqx a{text-decoration:none}.faqx-shell{width:min(1160px,calc(100% - 40px));margin:auto}.faqx-top{height:80px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(184,255,0,.5)}.faqx-logo{font-weight:950;font-size:25px;color:#fff;transform:skew(-7deg)}.faqx-logo i{color:var(--lime);font-style:normal}.faqx-nav{display:flex;gap:26px}.faqx-nav a{color:#fff;font-size:13px;font-weight:850}.faqx-hero{padding:88px 0 58px}.faqx-kicker{color:var(--lime);font-size:12px;font-weight:950;letter-spacing:3px}.faqx h1{font-size:clamp(52px,8vw,104px);line-height:.88;letter-spacing:-5px;margin:18px 0 24px;text-transform:uppercase;max-width:900px}.faqx-lead{color:#c0c6bc;font-size:19px;line-height:1.7;max-width:740px}.faqx-promise{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:#33392f;border:1px solid #33392f;margin-bottom:70px}.faqx-promise div{background:#0c0e0b;padding:24px}.faqx-promise b{display:block;color:var(--lime);font-size:23px;margin-bottom:7px}.faqx-promise span{color:#aeb6aa;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:1px}.faqx-grid{display:grid;grid-template-columns:330px 1fr;gap:54px;padding-bottom:85px}.faqx-side{position:sticky;top:28px;align-self:start}.faqx-side h2{font-size:42px;line-height:1;margin:12px 0 18px;text-transform:uppercase}.faqx-side p{color:#9ea69a;line-height:1.7}.faqx-btn{display:inline-flex;align-items:center;justify-content:center;margin:10px 8px 0 0;padding:14px 18px;background:var(--lime);color:#050505;font-size:12px;font-weight:950;text-transform:uppercase}.faqx-list{display:grid;gap:12px}.faqx details{background:linear-gradient(145deg,#141712,#090a08);border:1px solid #3b4236;border-radius:14px;overflow:hidden}.faqx details[open]{border-color:var(--lime);box-shadow:5px 6px 0 #3d6a00}.faqx summary{cursor:pointer;list-style:none;padding:22px 58px 22px 22px;font-size:17px;font-weight:900;position:relative}.faqx summary::-webkit-details-marker{display:none}.faqx summary:after{content:'+';position:absolute;right:22px;top:16px;color:var(--lime);font-size:28px}.faqx details[open] summary:after{content:'\u2013'}.faqx-answer{padding:0 22px 23px;color:#bac1b6;line-height:1.75;font-size:15px}.faqx-answer a{color:var(--lime);font-weight:800}.faqx-note{border-top:1px solid #2d3329;padding:52px 0}.faqx-note h2{font-size:38px;text-transform:uppercase;margin:0 0 12px}.faqx-note p{color:#aeb6aa;max-width:760px;line-height:1.7}.faqx-foot{border-top:1px solid var(--lime);padding:36px 0 46px;color:#7f877a;font-size:12px}.faqx-foot a{color:#c3cabf;margin-right:18px}@media(max-width:760px){.faqx-shell{width:calc(100% - 24px)}.faqx-top{height:68px}.faqx-nav{display:none}.faqx-hero{padding:58px 0 42px}.faqx h1{font-size:52px;letter-spacing:-3px}.faqx-lead{font-size:16px}.faqx-promise{grid-template-columns:1fr 1fr;margin-bottom:50px}.faqx-promise div{padding:17px}.faqx-promise b{font-size:19px}.faqx-grid{grid-template-columns:1fr;gap:30px}.faqx-side{position:static}.faqx-side h2{font-size:34px}.faqx summary{font-size:15px;padding:19px 48px 19px 17px}.faqx-answer{padding:0 17px 20px;font-size:14px}}<\/style><div class='faqx'><main><section class='faqx-shell faqx-hero'><div class='faqx-kicker'>AUSTRALIA-WIDE HELP CENTRE<\/div><h1>Fast answers.<br>No filler.<\/h1><p class='faqx-lead'>Local Australian stock, clear delivery estimates and straightforward order support \u2014 everything you need before checkout.<\/p><\/section><section class='faqx-shell faqx-promise'><div><b>AU STOCK<\/b><span>Fulfilled locally<\/span><\/div><div><b>1\u20133 DAYS<\/b><span>Most metro addresses<\/span><\/div><div><b>FREE<\/b><span>Standard shipping $150+<\/span><\/div><div><b>TRACKED<\/b><span>Updates after dispatch<\/span><\/div><\/section><section class='faqx-shell faqx-grid'><aside class='faqx-side'><div class='faqx-kicker'>FREQUENTLY ASKED<\/div><h2>Before you order<\/h2><p>Open any question for a direct answer. Delivery times are estimates and may vary with location and courier conditions.<\/p><a class='faqx-btn' href='\/#collections'>Shop collections<\/a><\/aside><div class='faqx-list'><details open><summary>Where are orders dispatched from?<\/summary><div class='faqx-answer'>All products shown as available are fulfilled from Australian local stock. Standard website orders are dispatched domestically rather than sent through overseas drop-shipping.<\/div><\/details><details><summary>How long does delivery take in Australia?<\/summary><div class='faqx-answer'>Most orders to Sydney, Melbourne, Brisbane, Adelaide and Canberra metro areas arrive within 1\u20133 business days after dispatch. Regional and remote addresses usually require 3\u20135 business days. Weekends, public holidays, weather and courier delays may affect these estimates.<\/div><\/details><details><summary>Do you offer free shipping?<\/summary><div class='faqx-answer'>Yes. Australian orders with a merchandise total of AUD 150 or more qualify for free standard shipping. For smaller orders, the available delivery charge is shown at checkout.<\/div><\/details><details><summary>When will my order be dispatched?<\/summary><div class='faqx-answer'>Orders are processed on business days. Once the parcel has been handed to the carrier and scanned, tracking information will be sent using the contact details supplied at checkout.<\/div><\/details><details><summary>Can I track my parcel?<\/summary><div class='faqx-answer'>Yes. Use the tracking link supplied after dispatch. A carrier may take several hours to show the first scan. If tracking has not updated for three business days, contact us with your order number.<\/div><\/details><details><summary>Are the listed flavours in Australian stock?<\/summary><div class='faqx-answer'>Flavours that can be selected on the product page represent the current orderable range. Popular flavours can sell out quickly, so availability is confirmed when checkout is completed.<\/div><\/details><details><summary>Can I change my delivery address?<\/summary><div class='faqx-answer'>Contact us immediately if an address needs to be corrected. We can update it only before the parcel is dispatched. After dispatch, changes depend on the carrier and cannot be guaranteed.<\/div><\/details><details><summary>What if my parcel is delayed?<\/summary><div class='faqx-answer'>Check the tracking page first. If there has been no scan for three business days, send us the order number and delivery postcode so we can investigate with the carrier.<\/div><\/details><details><summary>What if an item arrives damaged or incorrect?<\/summary><div class='faqx-answer'>Keep the product and packaging, then contact us within 48 hours of delivery with your order number and clear photos of the parcel and item. We will review the issue and explain the available resolution.<\/div><\/details><details><summary>Who is eligible to purchase?<\/summary><div class='faqx-answer'>Supply is restricted to eligible customers and remains subject to applicable Australian law, age requirements and any required pharmacy assessment. Please review our <a href='\/index.php\/terms\/'>Terms &amp; Conditions<\/a> before ordering.<\/div><\/details><\/div><\/section><section class='faqx-shell faqx-note'><div class='faqx-kicker'>NEED MORE HELP?<\/div><h2>We are here after checkout too.<\/h2><p>For delivery questions, stock checks or order support, contact us with your order number so the team can respond with the right information.<\/p><a class='faqx-btn' href='\/index.php\/shipping-tracking\/'>Shipping &amp; tracking<\/a><a class='faqx-btn' href='\/index.php\/returns\/'>Returns<\/a><\/section><\/main><\/div>","protected":false},"excerpt":{"rendered":"<p>AUSTRALIA-WIDE HELP CENTRE Fast answers.No filler. Local Australian stock, clear delivery estimates and straightforward order support \u2014 everything you need before checkout. AU STOCKFulfilled locally 1\u20133 DAYSMost metro addresses FREEStandard shipping $150+ TRACKEDUpdates after dispatch FREQUENTLY ASKED Before you order Open any question for a direct answer. Delivery times are estimates and may vary with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-297","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - IGET SUN Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/igetsun.com\/index.php\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - IGET SUN Australia\" \/>\n<meta property=\"og:description\" content=\"AUSTRALIA-WIDE HELP CENTRE Fast answers.No filler. 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